Frequently Asked Questions

Find answers to the most common questions about Smart Dolfin products, services, and support.
If you need additional assistance, please get in touch with our team.

Can I add my company logo to the helmet?

Yes. We offer customised branding, including company logos and colour options, for bulk and corporate orders of Smart Dolfin safety helmets.

Yes. The suspension harness and chin strap are replaceable, allowing worn or damaged components to be changed while extending the service life of the helmet shell, provided the shell remains undamaged and within its recommended service life.

Selected models feature adjustable ventilation openings that improve airflow and wearer comfort. The ventilation can be opened or closed depending on the working environment and weather conditions.

Yes. Depending on the model, our helmets comply with internationally recognised standards including  EN 397, EN 12492, and ANSI/ISEA Z89.1. Please refer to the individual product specifications for the applicable certifications.

Yes. Our helmets are designed for demanding marine, offshore, shipyard, and industrial environments. They provide reliable impact protection while maintaining comfort, durability, and long-term performance in harsh working conditions.

How do I determine my correct coverall size?

Refer to the size chart available on each product page. Measure your chest, waist, hips, and inseam, then compare them with the chart for the best fit. If you require assistance, our team will be happy to recommend the most suitable size.

Yes. Depending on the model, our coveralls are manufactured to comply with internationally recognised standards, including CE, EN ISO 11612, EN 1149-5, EN ISO 20471, and EN ISO 13688. Please refer to the individual product specifications for applicable certifications.

Yes. Our coveralls are specifically designed for marine, offshore, shipyard, and industrial applications. They are built to withstand demanding working conditions, including exposure to saltwater, oil, grease, heat, and daily shipboard operations.

The lifespan depends on the working environment, frequency of use, washing practices, and operating conditions. Regular inspection is recommended, and coveralls should be replaced if they become damaged or no longer provide adequate protection.

Yes. Technical data sheets, product specifications, and certification documents are available for applicable products upon request.

Yes. We can arrange deliveries to ports, shipyards, offshore facilities, and vessels worldwide, subject to local logistics and port regulations.

Yes. We supply coveralls in bulk to ship owners, ship management companies, shipyards, offshore operators, and industrial customers worldwide.

Smart Dolfin offers a range of coveralls designed for different working environments:

  • SmartCore – Standard marine coverall for everyday shipboard operations.
  • SmartElite – Premium 240 GSM coverall with enhanced durability, UV protection, and improved visibility.
  • SmartBreeze – Lightweight summer coverall featuring breathable fabric and ventilation panels for hot climates.
  • SmartFlame – Flame-resistant coverall certified to EN ISO 11612 for heat and flame protection.
  • SmartSpark – Flame-resistant and anti-static coverall designed for tanker operations and hazardous working environments.

Depending on the model, Smart Dolfin coveralls may comply with:

  • CE Certification
  • EN ISO 13688 – Protective Clothing
  • EN ISO 11612 – Protection Against Heat & Flame
  • EN 1149-5 – Electrostatic Protection
  • EN ISO 20471 – High Visibility Clothing

Yes. We offer embroidery, screen printing, heat-transfer logos, name tags, reflective markings, and custom branding for fleet operators and bulk orders.

Yes. We can develop customised coveralls based on your fabric requirements, colour combinations, pocket layouts, reflective tape configuration, branding, and company specifications, subject to minimum order quantities.

Smart Dolfin offers a range of fabrics including lightweight summer fabrics, durable cotton, polyester-cotton blends, flame-resistant fabrics, and anti-static materials, depending on the application.

Follow the care instructions on the garment label. Wash using recommended temperatures and detergents, avoid harsh chemicals unless specified, and inspect the garment regularly for wear or damage.

Yes. Our team can recommend the most suitable size based on your measurements, working environment, and preferred fit.

What is the difference between the Smart Dolfin eyewear models?

Smart Dolfin offers eye protection solutions for different working environments:

  • SmartSpex – Lightweight safety spectacles with anti-fog and anti-scratch coatings, ideal for everyday industrial and marine use.
  • SmartSonic – Safety goggles with a sealed fit, wider field of vision, and enhanced protection against dust, flying particles, and liquid splashes.
  • SmartFit – Over-the-Glasses (OTG) safety spectacles designed to fit comfortably over prescription eyewear while providing full eye protection.

Yes. Our SmartFit  model is specifically designed as an Over-the-Glasses (OTG) safety spectacle, allowing users to wear their prescription eyewear comfortably underneath without compromising protection.

Yes. Depending on the model, our eye protection products comply with internationally recognised standards, including EN 166, EN 170, EN 172.Please refer to the individual product specifications for applicable certifications.

Smart Dolfin eye protection combines high-impact resistance, excellent optical clarity, anti-fog performance, anti-scratch durability, UV protection, and all-day comfort. Designed for marine, offshore, shipyard, and industrial environments, our eyewear helps keep workers safe without compromising visibility or comfort.

What safety standards do Smart Dolfin safety shoes meet?

Depending on the model, our safety shoes comply with internationally recognised safety standards, including CE and EN ISO 20345. They are available in S1, S2, and S3 protection categories to suit different working environments.

  • S1 – Steel toe protection, anti-static properties, heel energy absorption, and oil- and slip-resistant outsole. Suitable for dry indoor workplaces.
  • S2 – Includes all S1 features plus a water-resistant upper, making it suitable for damp working conditions.
  • S3 – Includes all S2 features plus a puncture-resistant midsole and cleated outsole, making it ideal for marine, offshore, construction, and heavy industrial environments.

Yes. Our safety shoes are designed for demanding marine and offshore environments, offering excellent grip, durability, comfort, and protection against common onboard hazards.

Yes. We offer customised branding, including company logos and selected colour options for bulk and fleet orders, subject to minimum order quantities.

What types of safety gloves does Smart Dolfin offer?

Smart Dolfin offers a comprehensive range of safety gloves designed for marine, offshore, industrial, and general-purpose applications, including:

  • General Purpose Working Gloves
  • Cut-Resistant Gloves
  • Impact Protection Gloves
  • Anti-Vibration Gloves
  • Mooring Operation Gloves
  • Heat-Resistant Gloves

Our glove range is designed to provide the right balance of protection, comfort, grip, and durability for a wide variety of working environments.

Can the Smart Dolfin washing machine be used onboard a ship?

Yes. The Smart Dolfin washing machine is specifically designed for marine applications and operates on a 220V/60Hz  power supply commonly found onboard vessels.

Smart Dolfin washing machines are specifically engineered for marine use. They feature a durable construction, simple operation, heavy-duty components, and wash programs designed for crew garments, boiler suits, linens, and everyday onboard laundry.

Depending on the model, the washing machine includes dedicated programmes such as:

  • Super Quick Wash
  • Boiler Suit
  • Linen
  • Rinse & Spin

Yes. The dedicated Boiler Suit programme is designed to clean heavily soiled workwear commonly used in engine rooms and industrial environments.

Yes. The machine is designed for regular onboard operation and is built using reliable components suitable for demanding marine environments.

Yes. The intuitive control panel allows crew members to select wash programmes quickly with minimal training.

Smart Dolfin washing machines are available in multiple capacities to suit different vessel sizes and crew requirements. Please refer to the individual product specifications for available models.

Yes. We can supply genuine spare parts and technical support to help keep your washing machine operating efficiently throughout its service life.

Yes. Our technical team can provide product guidance, troubleshooting assistance, and spare parts support whenever required.

Why doesn't the Smart Dolfin microwave have a rotating turntable?

The Smart Dolfin microwave uses a static heating system, eliminating the need for a glass turntable. This reduces the risk of breakage and provides greater stability, making it ideal for marine environments where vessel movement is common.

No. The microwave is engineered to heat food efficiently without a rotating tray while eliminating one of the most commonly damaged components found in conventional microwaves.

Yes. It features a simple one-touch keypad with large, clearly labelled buttons, allowing quick and easy operation without complicated programming. The microwave operates on a 220V/60Hz power supply and is specifically designed for onboard ship applications.

Does the Smart Dolfin toaster help reduce fire hazards?

Yes. The toaster features a removable crumb tray that allows bread crumbs to be cleaned out regularly. This helps prevent crumb accumulation, reducing the risk of overheating and potential fire hazards commonly associated with poorly maintained toasters.

The Smart Dolfin toaster includes a removable crumb tray for quick and convenient cleaning. Unlike many conventional toasters that need to be turned upside down to remove crumbs, the tray slides out easily, making routine maintenance faster and cleaner.

Does the Smart Dolfin dustbin support waste segregation requirements?

Yes. Our dustbins can be supplied with customised waste category labels and colour-coded stickers to support onboard garbage segregation procedures and environmental compliance.

Smart Dolfin dustbins are available in 12L, 20L, 30L, and 50L capacities, making them suitable for cabins, pantries, galleys, offices, workshops, and other onboard accommodation areas.

Yes. The foot-operated pedal enables hands-free opening, reducing contact with the lid and helping maintain better hygiene while minimising the spread of germs.

The stainless steel body offers superior durability, corrosion resistance, and ease of cleaning. It is better suited to the harsh marine environment and maintains its appearance longer than conventional plastic dustbins.

No. The heavy-duty pedal mechanism and stainless steel construction are designed for reliable, long-term operation with minimal maintenance.

Yes. Smart Dolfin dustbins are specifically designed for use onboard ships and offshore installations, where durability, corrosion resistance, and hygiene are essential.

What makes the Smart Dolfin shower head different from a conventional shower head?

Unlike conventional shower heads that use a rotating knob, the Smart Dolfin shower head features a convenient push-button water control. This design makes operation easier while helping reduce wear on internal components and minimising leakage at the valve and connector joints.

Push-button controls eliminate the repeated twisting motion that can wear out seals over time. This helps improve durability, reduce maintenance, and minimise the risk of water leakage.

The integrated hot and cold mixing valve provides smooth and precise temperature adjustment, allowing users to quickly achieve a comfortable and consistent water temperature.

Yes. The push-button control allows users to instantly stop and restart the water flow while shampooing or soaping, helping reduce unnecessary water consumption without readjusting the water temperature.

Yes. The adjustable shower head allows users to easily change the spray angle for improved comfort and convenience during use.

Yes. It is specifically designed for marine and offshore accommodation spaces, where durability, ease of operation, and water conservation are important. It is also suitable for commercial and residential applications.

Yes. The Smart Dolfin shower head is designed for quick installation and is compatible with most standard shower hose connections, making replacement simple and convenient.

How is the Smart Dolfin Marine Multi Gym different from a conventional multi gym?

The Smart Dolfin Marine Multi Gym is specifically engineered for the harsh marine environment, offering superior durability and reliability compared to conventional gym equipment.

Key features include:

  • Marine-grade stainless steel construction for excellent corrosion resistance and long service life.
  • Heavy-duty pulley system fitted with high-quality sealed ball bearings, designed to withstand humid and corrosive onboard conditions while ensuring smooth operation.
  • Marine-specific design, built to perform reliably in shipboard environments with continuous exposure to moisture and vibration.
  • Maintenance support kit supplied with each gym, including spare pulleys (10 pcs), replacement cables, and specialised lubricant to simplify onboard maintenance and minimise downtime.