Privacy Policy

At Smart Dolfin, we respect your privacy and are committed to protecting your personal information.
This Privacy Statement explains how we collect, use, store, and safeguard your personal data.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Company name
  • Job title
  • Email address
  • Telephone number
  • Shipping and billing address
  • Payment information (where applicable)
  • Product enquiries and purchase history
  • Any additional information you provide when contacting us

We may also collect technical information such as your IP address, browser type, device information, and website usage data to improve our website and services.

How We Use Your Information

Your personal information may be used to:

  • Process quotations and orders
  • Deliver products and services
  • Respond to enquiries and customer support requests
  • Process payments
  • Send order updates and service communications
  • Provide product information, newsletters, and promotional materials (where you have consented)
  • Improve our website, products, and customer experience
  • Comply with legal and regulatory obligations

Sharing Your Information

Smart Dolfin does not sell or rent your personal information.

Your information may be shared with trusted third-party service providers, including logistics companies, payment providers, IT service providers, and government authorities where required by law. All such parties are required to protect your information appropriately.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, misuse, or loss.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse website traffic, and enhance your browsing experience.

You may disable cookies through your browser settings; however, certain website features may not function properly.

Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your personal details
  • Withdraw your consent for marketing communications
  • Request deletion of your personal information where legally permitted

Requests may be submitted using the contact details below.

Changes to this Privacy Statement

Smart Dolfin reserves the right to update this Privacy Statement at any time. Any changes will be published on this website and will become effective immediately upon publication.

Contact Us

For any questions regarding this Privacy Statement or your personal information, please contact:

Smart Dolfin

Email: info@smartdolfin.com

Website: www.thesmartdolfin.com