Terms & Conditions

Welcome to Smart Dolfin. By accessing and using this website, you agree to comply with these Terms & Conditions.

General

These Terms & Conditions govern all quotations, purchase orders, sales, deliveries, and services provided by Smart Dolfin unless otherwise agreed in writing.

By placing an order, the customer acknowledges and agrees to these Terms & Conditions.

Product Information

Product specifications, dimensions, colours, photographs, illustrations, and technical information are provided for reference only. Smart Dolfin reserves the right to improve, modify, or discontinue products without prior notice. Minor manufacturing variations shall not be considered defects.

Certifications & Compliance

Where specified, Smart Dolfin products are manufactured and tested in accordance with applicable international safety standards relevant to the respective product category. Certifications apply only to products specifically tested and certified. Customers are responsible for ensuring that the selected products comply with the regulations and requirements of their intended country or application.

Pricing

Unless otherwise stated:

  • All prices are quoted in the agreed currency.
  • Prices exclude freight, insurance, customs duties, import taxes, VAT/GST, and any other applicable local charges.
  • Promotional pricing is valid only during the stated promotional period.
  • Prices are subject to change prior to order confirmation.

Orders & Payment

Orders are subject to acceptance by Smart Dolfin.

Payment terms shall be as stated in the quotation, purchase order confirmation, or invoice. Smart Dolfin reserves the right to suspend production, shipment, or delivery for overdue accounts.

Delivery

Delivery dates are estimates only and are not guaranteed.

Smart Dolfin shall not be liable for delays resulting from shipping lines, customs authorities, supplier delays, force majeure, government restrictions, or any circumstances beyond its reasonable control.

Risk of loss or damage transfers in accordance with the agreed shipping terms or applicable Incoterms®️.

Returns & Claims

Any manufacturing defect or quality-related issue must be reported to Smart Dolfin via email within  30 days of receipt of the goods.

Claims will only be considered for defects resulting from manufacturing or material faults. This policy does not cover damage caused by improper handling, misuse, negligence, incorrect installation, accidents, normal wear and tear, or damage resulting from improper storage, transportation, or operation by the customer or end user.

Warranty

Smart Dolfin warrants its products against manufacturing defects under normal operating conditions for the applicable warranty period.

The warranty does not cover:

  • Normal wear and tear
  • Improper installation
  • Misuse or abuse
  • Unauthorized modifications or repairs
  • Accidental damage
  • Improper maintenance
  • Chemical exposure, corrosion, or environmental damage
  • Damage caused by improper handling or operation

Smart Dolfin’s liability under this warranty shall be limited, at its sole discretion, to repair, replacement, or refund of the defective product.

Limitation of Liability

Smart Dolfin shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profit, loss of business, operational downtime, or any other economic loss arising from the use of its products.

Smart Dolfin’s maximum liability shall not exceed the purchase value of the affected product.

Force Majeure

Smart Dolfin shall not be liable for any failure or delay in fulfilling its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, fire, flood, pandemic, war, labour disputes, transportation disruptions, port congestion, material shortages, supplier delays, or government actions.

Intellectual Property

All Smart Dolfin trademarks, logos, product names, catalogues, product designs, photographs, technical drawings, and marketing materials remain the exclusive property of Smart Dolfin and may not be reproduced, copied, distributed, or used without prior written permission.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.

Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Singapore.

Entire Agreement

These Terms & Conditions constitute the entire agreement between Smart Dolfin and the customer regarding the sale of products and services and supersede all prior verbal or written communications relating thereto.